Troubleshooting for MP3 Downloads 
Why does it sometimes take so long to download a file?
Where are my downloaded files saved?
What are .zip files and what do I do with them?
Why does it sometimes take so long to download a file?
These audio files are often quite large, and if your connection is slow then it will take longer to download. If you have a dial-up connection, it takes a lot longer to download files than if you have a broadband connection, such as DSL or cable.
Sometimes so many people are connected to the Internet that data lines become congested, like a traffic jam at rush hour. Under these circumstances a file being downloaded can "hang" for an indeterminate amount of time. Sometimes the download is “aborted”, which results in an incomplete download—you don’t have the complete file or set of files.
Even if network traffic is light, a Web server can become overloaded with connections. The maximum number of allowable connections may have been reached; the server is at capacity and can't handle more. In this case, you might receive a message from your Web browser like "Connection by server refused."
All these scenarios are frustrating. If you experience problems downloading, we suggest trying again at a non-peak time.
You can cancel the download if it is taking too long...
Yes. You can cancel a download at any time by clicking the Cancel button in the file download dialog box.
Where are my downloaded files saved?
When you download files, Windows usually saves them in the Downloads folder which is located under your user name in the users folder on the drive where Windows is installed (for example C:\users\your name\downloads). When you are saving the file, you can choose to save it to a different folder.
But, what if you don't remember where you saved the downloaded file...
When you attempt to download a file from the Internet, your browser displays a Save As dialog box that prompts you to choose where you want to save the file. Before you click the Save button in the dialog box, write down both the name of the file and the folder where it's being saved. Files downloaded from the Internet may have names don't mean much to you, but you can use the Save As dialog box to rename the file so that you easily remember the name.
Tip: If you know the file name but still can't find the file after you have saved it, use your computer's Find command to search for the file on your computer. OR, go back to your Web browser and start to save the same or another file...look to see where the default directory is and we are guessing that is where your file is!
What are .zip files and what do I do with them?
At youknow.net, we use ZIP files for our Internet downloads, which are files that are compressed or zipped so that they take up less space and arrive much faster than files that haven’t been compressed. All the MP3 for the class or meditation are contained in this .zip file.
Before you use these files or add them to your iTunes or iPod, you must extract them:
- If you are using Windows, you can extract files from the .zip file by right-clicking and selecting Extract All. There are also free programs that you can download and install to help you decompress zip files, like 7 Zip.
- If you are using a Mac, Apple used to include a program called StuffIt Expander to decompress zipped files, but doesn’t now that OS X lets you unzip files. However, StuffIt from SmithMicro Software still comes in handy for opening other types of compressed files. If your Mac is having problems decompressing zip files, you might try going to www.stuffit.com/mac/index.html to download a free version of the software.